FAQ

How to get to our destinations?

All of our Wilderness Hotels are easily reachable whether you are arriving by land or air transportation.

• By Air: Our nearest airport is Ivalo. The flight between Helsinki and Ivalo takes approximately 1.5 hours. Finnair operates daily flights between Helsinki and Ivalo all year round.
• By Land: We recommend taking a train from Helsinki to Rovaniemi and then a bus from Rovaniemi to Ivalo. You can check the train schedules on www.vr.fi and the bus schedules on www.matkahuolto.fi

We arrange transportation services between Ivalo Airport and our destinations (around a 45-minute drive). You can check the rates and make a booking in our online store or via email at sales@wildernesshotels.fi. Please note that airport transfers to/from Ivalo Airport are included in most of our ready-made packages.

Wilderness Hotels Nellim and Nangu

Wilderness Hotel Nellim and Wilderness Hotel Nangu are located far from any public transportation. You can reach the hotels by our transfer service or by taxi. All airport transfers must be booked in advance. We are happy to help you arrange the transfer. Please note that our guests are fully responsible for providing their flight details. We cannot arrange airport transfers without them.

Wilderness Hotel Muotka

• From Rovaniemi: You can use public transportation and check bus schedules on www.matkahuolto.fi. Please get off at the Kakslauttanen bus stop, and we can arrange a transfer from there to Wilderness Hotel Muotka, which must be booked in advance.
• From Ivalo Airport: You can reach us by using our transfer service or by taxi. All airport transfers must be booked in advance. We are happy to help you arrange the transfer. Please note that our guests are fully responsible for providing their flight details. We cannot arrange airport transfers without them.

Wilderness Hotel Saariselkä (from Nov 2025)

We can arrange transportation from Ivalo Airport to Saariselkä. If you are traveling by land, you can take a train to Rovaniemi and then continue by bus to Saariselkä. You can check bus schedules on www.matkahuolto.fi You can also easily arrive by your own car.

Wilderness Hotel Inari and Juutua

• From Rovaniemi: Get off at the bus stop next to the hotel. Kindly inform your driver that you are staying at Wilderness Hotel Inari or Wilderness Hotel Juutua. You can check bus schedules on www.matkahuolto.fi
• From Ivalo Airport: You can reach us by using our transfer service or by taxi. All airport transfers must be booked in advance. We are happy to help you arrange the transfer. Please note that our guests are fully responsible for providing their flight details. We cannot arrange airport transfers without them.

What is the inclusion of the room rate?

The room rate includes breakfast. If you would like to add meals to your booking, you can opt for half board, which includes breakfast and buffet dinner, or full board, which includes breakfast, lunch, and dinner buffets. Please note that drinks are not included in the rates.

When does the winter in Lapland begin?

Winter in northern Finland starts in November. During this season, temperatures can range from -10˚C to -25˚C, and on the coldest days, they can drop to as low as -40˚C. Weather conditions can vary each year, so it's a good idea to check the forecast before your trip. You can find up-to-date weather information on sites like http://www.foreca.fi, http://www.yr.no/ or http://en.ilmatieteenlaitos.fi.

What clothes do I need for outdoor winter activities?

For outdoor winter activities, we provide a winter clothing package that includes thermal overalls, boots, and gloves. This package is included in all our ready-made winter packages.In addition to the provided gear, we recommend bringing good base and mid-layers. This includes thermal underwear, a fleece jacket or wool sweater, a beanie, a scarf, and wool socks. It's also a good idea to have lighter clothing for warmer days. We advise against cotton-based materials because they get wet easily and lose their insulating properties.

When is the best time to see the Northern lights?

The best time to see the Northern Lights is from the end of August to mid of April. During these months, the nights are dark, which is essential for the Northern Lights to be visible. Weather conditions also play a crucial role. Clear skies are ideal for viewing the Northern Lights, but thanks to the microclimates in Lapland, there’s always a chance that there may be openings even in a cloudy sky.

Is it totally dark during polar night? Is it safe to take part in activities?

Although the sun does not rise, there´s few hours of light around noon. Snow makes a big difference and it makes it feel a lot less dark outside.All the activities are safe to take part in during polar night. Day time activities are scheduled to take place during those few hours of light around noon.

Can my activities be private?

All our activities and packages are based on guided group activities.

However, most of them can be organized privately, except for activities with Huskies or Reindeer. Conditions & rates for private activity bookings should be requested in advance by email at sales@wildernesshotels.fi

Can I drive my own snowmobile on the safari?

The rates are per person based on shared snowmobile. If you wish to drive your own snowmobile, you can upgrade the activity in our online store or via email to sales@wildernesshotels.fi.

Can I have my child to sit in the back of the snowmobile that I’m driving?

Children under 15 years old participating in snowmobile activities will sit on a sledge pulled by our guide.

Can I join the activities if I’m pregnant?

When participating in any of our activities, it is important that you inform our guides about any health or kinematical issues beforehand. Our snowmobile and husky safaris are not recommendable for pregnant women due to the vibrations of uneven tracks and the exhaust fumes of the snowmobiles. Please discuss with your doctor if you feel unsecure about the activities you are taking part in.

What are the check-in and check-out times?

Check-in: 15:00
Check-out: 11:00

Early check-in and late check-out are a subject to availability and a fee, and can be requested via email to sales@wildernesshotels.fi. We can storage your luggage in the reception while you’re waiting for check-in or while you’re waiting for transportation after check-out.

Is smoking allowed at the destinations?

Smoking is allowed outdoors. Indoors smoking is strictly forbidden and subject to penalty of 1000€.

What is half-board and full-board?

Half-board means that breakfast and dinner are included in the price. Full-board means that breakfast, lunch and dinner are included in the price. You can purchase half-board and full-board meals in our online store or via email to sales@wildernesshotels.fi. Kindly notice full-board is included in all our ready made packages.

When are the meals served?

Breakfast Buffet 8:00-10:00*
Lunch Buffet 12:00-14:00*
Dinner Buffet 18:00-20:00*

* Buffet times may vary depending on the season and destination. For more accurate information, please check the specific restaurant page of each hotel, or inquire at the reception upon arrival.

Is there a sauna and how can I reserve it?

If you don't have a sauna in your accommodation, you can book a private shift to the hotel's sauna from reception for an extra cost.

Is there internet available at the destinations?

We provide a complimentary Wi-Fi in all of our destinations. The Wi-Fi works in lobby and restaurant area.

What payments methods are accepted?

Kindly note that all Wilderness Hotels operate as cash-free establishments. Our receptions and sales office accept all general credit cards. However, our restaurants accept all general credit cards except American Express.

Is housekeeping service provided?

In Nellim, Juutua, Muotka and Inari our housekeeping will clean your accommodation every second day except for Aurora accommodation that is cleaned every day. If you wish housekeeping to clean your accommodation every day, please contact our reception team on spot.In Nangu our housekeeping will clean your accommodation every day.

What amenities are in my accommodation?

The amenities vary in each accommodation and they are listed in room description.